Posted: Sat Dec 18, 2010 2:54 pm Post subject: Re: Indiapetstore Feedback
I cannot believe this mate.. the replacement wave maker your team sent me has the same problem as what I sent the old one for..
It sucks water once and then shoots water another time... I have tried pin interchange at the switch board and also different plug points but the issue is the same.
It is an intermittent issue. The shaft rotates both ways.. This according to me is a fundamental flaw of the wave maker itself.
I really cant go thru the process of sending it back to you. It cost me 250 rupees the last time just to send you back the wave maker and now i have got one with the same problem as before.
If your team reads to my mails to them Nirav, I mentioned that PLEASE check the wave maker before you ship it out. I really am upset cause I have two items I have been waiting for a very long time and I have them now and they are of NO use to me.
I will send the pics of the broken live rock in a few minutes.
Posted: Sat Dec 18, 2010 3:24 pm Post subject: Re: Indiapetstore Feedback
The wave maker was definitely checked, since i saw it personally working, however if its something intermedient, it never came out when we checked it, We dont run it for hours, its just plugged, checked and sent. The first one you sent us, ran completely the other way round. We did not see that in the new one sent. The product is a chinese manufactured product.
For the live rock, you can email the pictures and we can definitely send you a replacement.
Posted: Mon Jan 03, 2011 11:29 am Post subject: Re: Indiapetstore Feedback
I too got 2 wavemakers from Nirav, both of which had the same problem. In the beginning I was quite upset with it just as you are today. But the best part is that when intermittently the wavemaker changes directions- it sucks from the front and throws out from the vents, it is creating a random flow pattern inside the aquarium. And thats good. Of all the reading that I have done, a random wave pattern inside a marine setup is most natural and wanted. And here a faulty wavemaker is doing exactly that for us. I have both wavemakers that show this behavior and everything inside the tank is happy and thriving. But then when you think of it, maybe wavemakers are designed that way for random, non linear flow and sudden change of direction- which we are assuming to be technical faults are in fact design incorporations.
Posted: Mon Jan 03, 2011 11:38 pm Post subject: Re: Indiapetstore Feedback
i agree with your point about the varied wave directions being required in a tank. Some of my stock act like the love adventure... Always searching for places where they should not be in
But my worry is more about fish and invertebrates getting sucked into the wave maker.
I also have another wavemaker that does not show these issues. It is from boyu. For the change in water directions the wave switching accessory does a great job when it switches on one wave maker on on end and turns of the other on the other end of the tank.
Having different directions of water flow is good... But surely not at the cost of the live stock... And this is all the more true when u have your wife breathing down your neck and remembering and calculating the cost every time u screw something up in the aquarium ha ha ha...
Posted: Fri Jan 14, 2011 12:03 pm Post subject: Re: Indiapetstore Feedback
Nirav - forced to try and get through to you on this forum, as I have exhausted all my means of trying to get through. I have tried calling multiple times, but the phones are predictable switched off. I did speak to you, and you promised to get back to be in an hour, and it has been 4 months since then. Completion of my order is still pending from JUNE 2010. (#3015654)
Posted: Fri Jan 14, 2011 12:47 pm Post subject: Re: Indiapetstore Feedback
My staff had tried to reach your number a few times in September, however the call gets forwarded to an international number and does not go through any further. I am not certain which number you are trying to contact us on since some of our old numbers have changed. You can reach me personally at 9560900299, Your products have attempted delivery twice and returned back to us, These include the following items, API Water softening pillow Large, Eheim 16/22mm Pipe, Hang on Medication tank, John Leads aquarium silicone. Four e-mails have been sent on 9/18/2010, 11/22/2010, 11/27/2010 and 1/13/2011 to sahandeb [at] gmail [dot] com
I would suggest you send me an email to nirav [at] indiapetstore [dot] com, with an alternate delivery address if possible and contact numbers that can be locally reached by the courier agency as well locally in your city.
Posted: Wed Jan 26, 2011 2:26 pm Post subject: Re: Indiapetstore Customer Interaction
I wanted to know the status of my order # 3016215 and 3016216 and the macro algae ordered through email. As I didnt receive the products yet and as said by you they have been sent two weeks back, it doesnt generally take so long, so pls check and confirm and inform me as to what is going on.
Posted: Wed Jan 26, 2011 3:02 pm Post subject: Re: Indiapetstore Customer Interaction
Since your city is a non metro, the courier agencies are relied on thirdparty sources, so normally the delays are accounted at the local agency, i have sent a complain to the booking agency here and expecting to receive a reply on Thursday.
Posted: Wed Jan 26, 2011 3:27 pm Post subject: Re: Indiapetstore Customer Interaction
Okay fine that is understandable. Can you please give me the details of the courier company and the consignment number and all so that i can track it myself in my city, so that i can go and collect the consignment from their office myself if it is with them. I dont know how the macro algae is going to survive this long transit time.
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