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http://indianaquariumhobbyist.com/community/ :: View topic - My Experience with Indiapetstore.com
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My Experience with Indiapetstore.com
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Yogesh
Moderator
Moderator



Joined: Sep 18, 2005
Posts: 3517
Location: Mumbai

Status: Offline
PostPosted: Thu Aug 06, 2009 11:18 pm Post subject: Re: My Experience with Indiapetstore.com Reply with quote

 Members  are  requested  to  keep  all  deal  dispute  allegations  &  explanations  off  the  forum.
 IAH  is  not  responsible  for  any  deal  gone  sour.
 
 We  do  not  encourage  Positive  or  Negative  feedback  about  any  commercial  entity  here.
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Aquaholic
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Joined: Jul 26, 2007
Posts: 770
Location: Trivandrum

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PostPosted: Thu Aug 06, 2009 11:27 pm Post subject: Re: My Experience with Indiapetstore.com Reply with quote

 Mods/Admins,  just  wondering  if  this  is  a  sponsor  thread.
 
 Cheers
 
 Vince
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nash81
Regular Poster on IAH
Regular Poster on IAH



Joined: Feb 05, 2008
Posts: 1489
Location: Delhi

Status: Offline
PostPosted: Thu Aug 06, 2009 11:38 pm Post subject: Re: My Experience with Indiapetstore.com Reply with quote

 @  Beta  and  Yogranda
 
 Completely  understand  and  as  has  always  been  our  commitment,  we  will  abide  by  IAH  Rules.
 
 @  All  Members  of  IAH
 
 Apologies  for  having  to  use  such  measures  /  words  and  bring  out  deals  in  the  open.  This  is  not  a  business  practice  I  like  to  follow.  If  I  have  hurt  any  of  our  fellow  members  sentiments,  I  personally  apologies  to  them  individually.
 
 Warm  Regards
 Nirav  Shah
 Indiapetstore.com
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Tirtha C
Committed Member of IAH
Committed Member of IAH



Joined: Feb 24, 2007
Posts: 4066
Location: Miyapur, Hyderabad

Status: Offline
PostPosted: Fri Aug 07, 2009 1:29 am Post subject: Re: My Experience with Indiapetstore.com Reply with quote

 Nash...  it's  not  an  ethical  practice  to  add  a  public  forum  thread  link  to  your  Customer  feedback  form  so  all  the  feedbacks  will  be  instantly  displayed  on  open  forum.  If  you  really  care  for  feedbacks,  make  your  own  mechanism,  attach  the  same  to  your  portal.  This  will  be  highly  appreciated.
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Yogesh
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Joined: Sep 18, 2005
Posts: 3517
Location: Mumbai

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PostPosted: Fri Aug 07, 2009 8:47 am Post subject: Re: My Experience with Indiapetstore.com Reply with quote

 Posting  as  a  hobbyist
 
 Once  I  was  a  frequent  shoppyist  on  eBay,  didn't  really  buy  expensive  items  there  but  some  small-priced  items  like  music  CDs,  drilling  machine.  One  deal  went  sour  when  seller  sent  cracked  item  &  was  not  ready  accept  his  responsibility  inspite  several  calls,  emails  etc.  Though  item  was  costing  less  than  100  bucks,  I  simply  posted  Negative  Feedback  about  the  seller  on  eBay.  The  same  seller  started  requesting  to  remove  the  said  feedback  &  agreed  to  replace  the  item  later.  I  plainly  refused  the  proposal.  One  seller  was  refusing  personal  pickup  from  the  place  which  is  just  5mins  near  my  office,  due  to  such  experience,  I  bid  Goodbye  to  eBay.
 
 IMO,  aquarium  accessories  are  better  to  pick  up  personally  from  your  city.  You  can  check  the  product  condition  while  buying  &  also  get  the  warranty  card  duly  stamped  by  shopkeeper  there  itself.  If  the  product  is  not  available  in  your  city,  you  can  use  IAH  forum  and  local  fellow  members  may  be  helping  you  out.
 
 So  nash81,
 If  your  customer  wants  to  post  Negative  Feedback  about  his  deal  went  worse  inspite  of  negotiations,  where  he  will  post  his  opinion  &  experience??   As  we  all  know,  negative  feedback  threads  are  simply  locked  on  IAH.
 
 Customer  Feedback  should  be  displayed  right  on  your  website,  both  Postive  &  Negative  &  not  here.
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nash81
Regular Poster on IAH
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Joined: Feb 05, 2008
Posts: 1489
Location: Delhi

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PostPosted: Fri Aug 07, 2009 9:17 am Post subject: Re: My Experience with Indiapetstore.com Reply with quote

 Hi  Yogranda,
 
 We  never  request  customers  to  post  feedback  here,  This  post  was  started  by  an  hobbyist  only.  We  only  had  a  link  for  customers  to  see,  we  have  our  own  feedback  mechanism  in  place  on  our  webstore  itself.  However  the  feedback  mechanism  is  for  products  you  have  ordered  and  not  for  products  you  havent  ordered.  
 
 As  a  company  Indiapetstore  has  never  promoted  feedback  on  IAH  to  any  members,  We  have  never  used  content  of  the  feedbacks  posted  here  from  any  members.  
 
 The  current  member  claiming  of  not  being  able  to  post  his  feedback  is  cause  he  has  posted  feedback  on  two  products  of  ozonizers  and  never  bought  any  of  those  models.  We  sent  him  one  of  the  models  FREE  of  cost  due  to  his  reluctance  to  send  us  the  ozonizer  that  went  bad  after  5  months  of  use  as  well.
 
 So  your  ebay  experience  as  compared  to  ours  is  no  where  linked.  We  have  proactive  gone  beyond  any  company  would  do  in  terms  of  customer  service  for  our  customers  always.  Here  we  have  sent  a  FREE  skimmer  and  FREE  ozonizer  for  temporary  use  to  the  customer  so  that  he  can  send  the  ozonizer  back  to  us  for  a  warranty  check.  I  doubt  if  any  local  vendor  would  also  provide  you  a  temporary  use  product  incase  the  warranty  product  goes  bad  in  our  aquarium  industry.
 However  if  the  customer  does  not  want  to  send  the  ozonizer  to  me  and  then  post  negative  feedback,  even  the  ebay  system  will  aduit  the  same  and  so  shall  we.   
 
 However  to  avoid  confusion  to  any  members  thinking  that  we  are  seeking  feedback  in  a  public  forum,  We  have  discontinued  the  link  to  this  topic.  
 
 Warm  Regards
 Nirav  Shah
 Indiapetstore.com
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sandipan_ece
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Regular Poster on IAH



Joined: Sep 15, 2007
Posts: 537
Location: kolkata (kalyani)

Status: Offline
PostPosted: Fri Aug 07, 2009 10:34 am Post subject: Re: My Experience with Indiapetstore.com Reply with quote

 I  had  ordered  numerous  items  from  indiapetstore  and  all  the  products  except  one  worked  just  fine.
 A  Hana  pH  meter  was  not  working  according  to  my  satisfaction.  I  sent  it  back  and  it  was  promptly  replaced  by  Nirav,  even  though  it  did  not  have  a  replacement  guarantee  !
 So  I  am  a  satisfied  customer.  Cheering
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chinkz
Regular Poster on IAH
Regular Poster on IAH



Joined: Mar 23, 2008
Posts: 1125
Location: Erode, Tamil Nadu

Status: Offline
PostPosted: Fri Aug 07, 2009 11:57 am Post subject: Re: My Experience with Indiapetstore.com Reply with quote

 I  have  always  found  Indipetstore's  services  to  be  top  notch  and  at  par  with  some  of  the  best  international  online  stores  I've  dealt  with.  Honestly  I  dont  have  anything  to  do  with  this  issue,  but  I  really  cant  believe  that  somebody  is  saying  all  this  about  Indiapetstore.  Nirav  has  always  been  so  friendly  and  kind  and  has  always  guided  me  on  the  correct  and  affordable  solution.
 
 If  I  may  speak  personally,  there  have  been  so  many  incidents  when  I  wanted  to  order  something  expensive  from  Indiapetstore  and  Nirav  clearly  adviced  me  not  to  spend  so  much  on  the  item  and  instead  go  for  a  cheaper,  more  /  equally  effective  alternative.  How  many  Stores  would  do  that  ?  Why  would  he  spoil  his  chance  of  selling  an  expensive  item  and  suggest  a  cheaper  altrenative,  if  he  didnt  really  care  for  his  customers?
 
 Again  I  want  to  make  it  clear  that  I  dont  have  anything  to  do  with  Indiapetstore,  apart  from  the  fact  that  Nirav  is  a  great  friend,  a  guru  to  me  and  a  truly  caring  person  who  has  always  guided  me.
 
 Anyways,  take  care  friends  and  have  a  great  day  ahead  !
 Lots  of  Regards  to  all,
 Kush
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