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http://indianaquariumhobbyist.com/community/ :: View topic - Indiapetstore Shipment Delays Due to Audits upto 24/08/2010.
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Indiapetstore Shipment Delays Due to Audits upto 24/08/2010.

 
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nash81
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Joined: Feb 05, 2008
Posts: 1489
Location: Delhi

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PostPosted: Tue Aug 17, 2010 6:04 pm Post subject: Indiapetstore Shipment Delays Due to Audits upto 24/08/2010. Reply with quote

 Hi,
 
 Indiapetstore.com  will  be  undergoing  stock  audits  for  an  online  certification  for  Insurance  and  Authenticity.  While  the  Statutory  body  conducts  the  audits  we  will  not  be  able  to  move  stocks  and  ship  them.  Due  to  which  all  shipments  will  get  delayed  upto  24/08/2010.  We  will  start  shipping  post  24/08/2010  on  first  order  to  payment  basis.
 
 We  regret  the  delay  but  our  effort  is  to  help  our  customers  and  future  buyers  get  the  Quality  of  products  and  FEEL  CONFIDENT  about  buying  with  www.indiapetstore.com.  Indiapetstore.com  will  be  the  first  company  to  certify  for  this  audit.  Apparently  with  the  number  of  online  companies  coming  up  in  the  Pet  trade  and  the  subsequent  complains  to  the  consumer  court  by  a  lot  of  customers  for  these  companies,  We  have  decided  to  go  ahead  with  this  insurance  /  certification.
 
 We  look  forward  to  our  customers  support  to  ensure  Indiapetstore.com  stay  #1  always  in  our  service.
 
 Warm  Regards
 Nirav  Shah
 www.indiapetstore.com
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nash81
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Posts: 1489
Location: Delhi

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PostPosted: Wed Aug 25, 2010 10:39 am Post subject: Re: Indiapetstore Shipment Delays Due to Audits upto 24/08/2 Reply with quote

 Hi,
 
 Sorry  for  the  delay  in  response,  I  was  travelling  and  the  audit  had  me  completely  occupied.  We  will  start  shipment  dispatches  and  answering  PM/Emails  shortly  ,  Kindly  expect  responses  within  24-48hours  on  a  first  come  first  response  basis.  We  have  pressed  in  extra  staff  to  ensure  responses  can  go  as  quickly  as  possible.
 
 Warm  Regards
 Nirav  Shah
 www.indiapetstore.com
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biswadeb
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Posts: 356
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PostPosted: Sun Aug 29, 2010 1:49 am Post subject: Re: Indiapetstore Shipment Delays Due to Audits upto 24/08/2 Reply with quote

 Hi  Nirav,
         I  have  an  order  confirmation  number:  3015819,  which  was  ordered  on  15th  Aug,  since  i  saw  your  notification  of  delays  in  order  i  made  the  payment  on  the  21st,  being  a  saturday  as  it  was  convinient  for  me  with  no  office.  I  received  an  order  update  on  the  24th  confirming  'payment  received'  and  stating  order  status  as  'processing'.  On  the  25th  i  replied  back  to  the  e-mail  id  info  [at]  indiapetstore  [dot]  com  asking  for  details  and  if  the  order  has  been  shipped.  I  still  have  not  got  a  reply  also  have  not  received  the  order.  Please  do  help.
 
 Regards,
 Biswadeb
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nash81
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PostPosted: Sun Aug 29, 2010 7:47 am Post subject: Re: Indiapetstore Shipment Delays Due to Audits upto 24/08/2 Reply with quote

 Hi  Biswadeb,
 
 Orders  are  being  shipped  on  first  come  first  payment  basis.  All  orders  upto  the  19th  for  which  payments  have  been  received  have  been  shipped  already,  rest  are  packed  and  awaiting  for  the  courier  company  for  pickup.  By  monday  all  orders  till  the  27th  will  be  shipped.
 
 There  onwards  the  regular  shipments  would  normalize.
 
 Warm  Regards
 Nirav  Shah
 www.indiapetstore.com
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biswadeb
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PostPosted: Sun Aug 29, 2010 5:16 pm Post subject: Re: Indiapetstore Shipment Delays Due to Audits upto 24/08/2 Reply with quote

 Thanks  Nirav  for  the  Info.  Got  a  reply  on  my  mail  too  today  morning.  Hoping  to  receive  my  order  soon.  
 
 Regards,
 Biswadeb
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sudheerj
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Posts: 343
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PostPosted: Mon Aug 30, 2010 8:33 pm Post subject: payment confirmation Reply with quote

 Hi  Nirav,
                      In  fact  I  tried  sending  mail  to  you  at  the  info@indiapettore  address  and  I  never  got  a  reply,  Below  mail  i  send  on  16th  August,  and  for  that  there  was  no  reply,  and  web  site  too  was  down  intermittently,   As  there  is  no  other  option  I  am  forced  to  use  this  media.  Alternatively  if  you  could  send  us  another  email  which  you  can  see  and  reply  that  will  be  of  great  help  for  all  of  us.  Below  is  the  detail  of  my  payment  and  it  was  send  to  you  earlier  at  your  nash81  address.
 with  best  regards,
 Sudheer
 
 
 
 to  "indiapetstore.com"  <info>
 date  Mon,  Aug  16,  2010  at  3:16  PM
 subject  Re:  Order  Confirmation  No:  3015822
 mailed-by  gmail.com
 Images  from  this  sender  are  always  displayed.  Don't  display  from  now  on.
 
 
 Dear  Nirav,
                                          I  have  made  payment  of  Rs.800/-  towards  price  and  shipping  cost  of   Aquarium  timer.  and  pasted  below  are  the  details  of  the  payment  .  Please  confirm  this  mail  and  instruct  your  office  for  a  shipping  at  your  earliest.
 with  best  regards,
 sudheer
 
 
 You  have  successfully  completed  funds  transfer
 ICICIBank  ICICI  Bank
 Transaction  Reference  Number:  0171328240
 Transaction  Type  Funds  Transfer  to  Other  ICICI  Bank  Account  across  India
 Date  of  Transaction  16/08/2010
 Transaction  Details
 From  ICICI  Bank  Account  xxxxxx7327-  sjo  (HYBD  ,  KUKATPALLY)
 To  Payee  031401503390-PETSTORE  (SUSHANT  LOK,GUR)
 Transaction  Amount  (Rs.)  800
 Transaction  Remarks  Payment  for  timer  from  sudheer
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nash81
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Location: Delhi

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PostPosted: Mon Aug 30, 2010 9:58 pm Post subject: Re: Indiapetstore Shipment Delays Due to Audits upto 24/08/2 Reply with quote

 Hi  Sudheer,
 
 Again  cant  help  you  with  the  above  details  here,  has  to  be  emailed  to  the  address  provided  before.  The  best  way  to  do  it  is  go  to  the  contact  us  section  and  paste  it  in  the  form  there.  Since  the  msgs  from  the  form  get  uploaded  to  a  server  and  also  a  copy  is  sent  to  three  internal  email  id's.  That  will  reach  us  100%.  Some  times  mail  servers  ignore  certain  msgs  into  the  spam  box  at  times.  Those  messages  do  take  time  to  get  retrieved  and  responded  upon.
 
 Warm  Regards
 Nirav  Shah
 www.indiapetstore.com
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sudheerj
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Posts: 343
Location: Miyapur, Hyderabad

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PostPosted: Tue Aug 31, 2010 6:58 am Post subject: Re: Indiapetstore Shipment Delays Due to Audits upto 24/08/2 Reply with quote

 Ok  Nirav,  I  did  as  you  said,  Please  ask  your  staff  to  acknowledge  the  receipt  of  the  mail  as  well  as  amount.  In-fact  I  had  send  you  a  pm  regarding  this  and  you  replied  that  time  you  will  send  the  timer  and  moss  after  24th  and  I  had  send  the  payment  details  too  that  time.  I  had  the  impression  that  my  order  was  under  process  and  as  there  was  no  response  for  last  6  days  I  send  this  reminder  again.
 with  best  regards,
 Sudheer
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