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http://indianaquariumhobbyist.com/community/ :: View topic - Products bought from Aliexpress not reaching - Resolved
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Products bought from Aliexpress not reaching - Resolved
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PULSARABHI
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PostPosted: Tue Oct 25, 2016 9:09 pm Post subject: Products bought from Aliexpress not reaching - Resolved Reply with quote

 Hi  Friends,
 
 Its  been  a  while  since  I  have  been  ordering  aquarium  stuff  from  aliexpress.com.
 However,  I  see  that  around  30%  of  my  orders  never  reach  me  and  I  need  to  file  a  dispute  to  recover  my  money  or  request  seller  for  a  reshipment  (reshipped  items  have  reached  more  often  than  not).
 
 Recently,  I  ordered  a  LED  light  set  from  here  and  I  see  the  same  has  reached  India  but  is  stuck  in  "Kolkata  Sorting  Office"  since  past  4  weeks  for  some  reason  unknown  to  me.  I  checked  the  status  on  India  Post  tracking  and  see  the  same  there.
 I  seem  to  have  no  means  to  track  my  order  now.
 
 So  posting  this  to  check  if  other  members  have  faced  this  issue  with  their  purchases  on  aliexpress  as  well.
 Kindly  share  your  experiences  and  guide  me  if  I  am  doing  something  fundamentally  wrong  with  the  way  I  am  buying  things  from  this  site.
 
 Thanks  so  much  in  advance.
 
 Note  to  moderators:  Please  feel  free  to  move/delete  this  post  if  not  appropriate  for  this  forum.  Sorry  for  the  inconvenience  this  may  have  caused.


Last edited by PULSARABHI on Sun Nov 20, 2016 2:26 pm; edited 1 time in total
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premblr
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PostPosted: Wed Oct 26, 2016 9:53 am Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 Hi  Abhi,
 
 Same  here,  lot  of  my  stuff  is  in  transit  for  a  longer  time  and  I  need  to  raise  a  dispute  for  that.  I  am  waiting  for  the  time  to  end.  My  friend  told  me  to  choose  Singapore  or  Malyasian  mail  when  you  ship  the  item.  It  gets  delivered.
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PULSARABHI
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Posts: 250
Location: Malleswaram, Bangalore

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PostPosted: Wed Oct 26, 2016 12:05 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 Thanks  for  sharing  your  inputs  Prem.  
 Initially  I  too  thought  this  was  something  to  do  with  the  carrier,  but  then  I  tried  a  lot  of  other  options  and  that  didn't  really  help  either.  Lets  hope  more  members  will  contribute  their  experiences  on  this.
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Mortis
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PostPosted: Wed Oct 26, 2016 7:20 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 It  always  gets  stuck  up  in  India  Post  office  with  Customs.  They  hold  it  for  1-2  months  and  then  release  it  after  charging  duty
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PULSARABHI
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PostPosted: Wed Oct 26, 2016 8:24 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 Thanks  for  that  input  @Mortis.  It  might  be  just  me  but  many  of  my  past  orders  have  never  reached  me  even  after  5-6  months  (but  yes  they  were  metallic  and  I  wonder  if  they  were  flagged  due  to  that).  Also,  when  you  say  "after  charging  duty"  did  you  mean  we  are  to  pay  the  duty?  How  do  they  communicate  to  us  in  such  cases?
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Mortis
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PostPosted: Wed Oct 26, 2016 10:16 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 This  can  happen  2  ways.  You  can  visit  the  sorting  centre  with  your  tracking  number  and  then  negotiate  there  with  the  customs  officer,  then  they  will  dispatch  it  to  your  local  post  office  and  you  pay  the  amount  when  the  postman  gets  it  home.  Or  if  its  held  up  and  gets  released  after  1-2  months  then  they  will  have  charged  some  xyz  amount  which  the  postman  will  tell  you  and  you  pay  him.  If  you  feel  the  xyz  duty  is  too  much  then  you  can  dispute  it  and  take  it  up  with  the  post  office.
 
 This  might  be  harder  for  smaller  cities  that  dont  have  a  customs  office  for  India  post  which  you  can  approach  directly.  It  is  only  there  in  Mumbai,  Kolkatta,  Chennai  and  perhaps  Delhi
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PULSARABHI
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PostPosted: Thu Oct 27, 2016 12:20 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 This  is  great  info,  however  option  1  is  ruled  out  since  I  am  from  Bangalore.  Option  2  is  the  only  hope  I've  got  now,  lets  see   Smile  
 Thanks  again  for  all  the  details  Mortis   Very Happy
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Preeths
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PostPosted: Thu Oct 27, 2016 1:36 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 Try  Calling  up  the  post  office  and  ask  them  to  send  it  and  mention  that  you  will  pay  the  required  Duty  to  the  post  man.   PS,  if  the  Duty  is  less  than  100  INR  it  is  waived,  you  don't  have  to  pay.
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PULSARABHI
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PostPosted: Tue Nov 01, 2016 10:30 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 Thanks  so  much  Preetam,  I  should  try  that.  I  did  register  a  complaint  on  their  website  last  week,  and  I  am  not  surprised  I  didnt  receive  any  response  so  far  Chuckle
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Preeths
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PostPosted: Wed Nov 02, 2016 12:09 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 File  an  RTI  to  post  office.  That  will  have  the  desired  effect.  Use  this  as  last  resort.
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PULSARABHI
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PostPosted: Wed Nov 02, 2016 1:09 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

                                                   
Preeths  wrote  (View  Post):                
File  an  RTI  to  post  office.  That  will  have  the  desired  effect.  Use  this  as  last  resort.                

 
 Makes  sense,  thanks  so  much  Preetam   Thumb Up
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PULSARABHI
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PostPosted: Mon Nov 07, 2016 2:03 pm Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 Quick  update  on  this,  I  see  now  my  item  status  has  changed  to  "Transfer  from  office  of  exchange  (Inb),Air,BANGALORE  SFE".
 I  believe  this  is  a  positive  change  (although  terribly  delayed)  and  means  package  has  now  been  sent  to  Bangalore  office   Cheer
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PULSARABHI
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PostPosted: Sun Nov 20, 2016 10:49 am Post subject: Re: Products bought from Aliexpress not reaching _ Need Help Reply with quote

 Quick  Update:
 My  package  was  delivered  at  last  after  couple  of  follow  up  calls  with  the  Bangalore  SFE/CRC  offices.
 But  I  must  say  I  am  surprised  by  how  customer  oriented  the  staff  were  in  answering  my  queries  on  this  shipment.  Believe  it  or  not,  one  post  office  staff  even  got  off  from  his  lunch,  rushed  back  to  his  desk  from  the  canteen  and  looked  up  my  package  status  in  their  system   Surprised  
 
 Anyways,  here's  the  contact  for  the  Bangalore  Post  SFE  in  case  you  have  similar  issues.
 Hope  it  helps.
 
 Bangalore  Post  Office  SFE
 080  2286  9993
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PostPosted: Tue Nov 22, 2016 11:33 am Post subject: Re: Products bought from Aliexpress not reaching - Resolved Reply with quote

 Hi  Guys,
 
 4  of  my  parcels  arrived  yesterday  together,  the  outer  cover  was  all  dirty  which  means  it  was  stocked  somewhere  for  a  long  time.  Got  my  planted  garden  tools,  scissors,  forceps  etc.  Great  stuff.
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PULSARABHI
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PostPosted: Tue Nov 22, 2016 4:32 pm Post subject: Re: Products bought from Aliexpress not reaching - Resolved Reply with quote

                                                   
premblr  wrote  (View  Post):                
Hi  Guys,
 
 4  of  my  parcels  arrived  yesterday  together,  the  outer  cover  was  all  dirty  which  means  it  was  stocked  somewhere  for  a  long  time.  Got  my  planted  garden  tools,  scissors,  forceps  etc.  Great  stuff.                

 
 Hi  Prem,  great  news   Clapping  
 But  were  any  of  these  metal  items?  I  have  not  received  any  metal  items  in  the  past  from  aliexpress,  so  I've  always  ended  up  with  a  refund.  I  am  wondering  if  something  has  changed  now.
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