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http://indianaquariumhobbyist.com/community/ :: View topic - fantastic service by aquaswild
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fantastic service by aquaswild

 
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diveindia
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Joined: May 19, 2011
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PostPosted: Wed Oct 22, 2014 12:26 am Post subject: fantastic service by aquaswild Reply with quote

 Just  wanted  to  share  that  aquaswild.com  showed  fantastic  customer  support  by  reshipping  the  entire  list  of  plants  completely  free  of  cost.   Clapping  The  original  shipment  carried  by  Bluedart  was  delayed  due  to  hudhud,  so  all  the  plants  either  melted  or  disintegrated.  It  was  hardly  their  fault.  On  emailing  them  and  without  even  asking  for  it  they  sent  all  the  4  types  (red  cabomba,  Brazilian  pennywort,  amazon  frogbit  and  water  lettuce)  once  again  and  threw  in  a  free  bunch  of  Echinodoras.  I  am  really  touched  by  this  gesture.
 
 Highly  recommended  to  anyone  looking  for  a  good  online  supplier  at  unbeatable  prices.
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prejithpreman
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PostPosted: Thu Oct 23, 2014 11:41 pm Post subject: Re: fantastic service by aquaswild Reply with quote

 i  had  dealt  with  them  a  couple  of  times  and  had  visited  there  farm  too...  in  my  view  they  are  one  of  the  best  online  aquatic  plant  dealer  in  india
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yogeek
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PostPosted: Fri Oct 24, 2014 2:40 pm Post subject: Re: fantastic service by aquaswild Reply with quote

 I  agree  they  are  really  good  when  it  comes  to  service  unlike  aquashoppe.in  they  sent  me  melted  plants  blamed  it  on  courier  no  apology  whatsovever.  However  with  aquaswild  the  service  and  pricing  it's  perfect.
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shyamhegde
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PostPosted: Fri Oct 24, 2014 4:10 pm Post subject: Re: fantastic service by aquaswild Reply with quote

 I  think,  caring  a  customer  like  this  brings  more  benefit  than  expense  and  loss  to  business.  
 Nice  stuff  exhibited.  Thanks  for  sharing.
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saikumar
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PostPosted: Sat Oct 25, 2014 1:33 pm Post subject: Re: fantastic service by aquaswild Reply with quote

 Happy  for  you  Thumb Up  
 
 Not  specific  to  these  sellers,  but  just  assume  what  if  there  are  100  such  bad  shipments  happening-you  really  think  it  ll  be  a  long  term  profit  model  for  an  entity  to  keep  reimbursing?
 They  can  do  it  max  for  first  5-10  hobbyists.
 
 The  crux  is,  courier  services  are  unreliablly-bad,  they  can  pull  down  any  over  time,  so  judge  smart  Smile
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nature_lover
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Joined: Feb 15, 2006
Posts: 2588
Location: Coimbatore

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PostPosted: Sat Oct 25, 2014 4:58 pm Post subject: Re: fantastic service by aquaswild Reply with quote

 Dear  Yogeek,
 
 Thanks  for  helping  me  come  back  on  IAH  again.  
 
 I  agree  that  we  didn't  replace  your  plants,  but  your  accusation  that  we  sent  you  rotten  plants  was  what  caught  my  goat.  If  you  have  read  the  testimonials  clearly,  you  would  have  realized  that  we  have  always  replaced  dead  plants  depending  on  the  value.  A  100-150  plant  cannot  be  replaced  alone  when  we  incur  shipping  charges  more  than  that.  We  normally  ship  it  along  with  the  customer's  next  order  (for  a  small  replacement  only).  The  plants  you  ordered  were  5  species  of  which  you  had  an  issue  with  2.  Vallisneria  is  a  rosette  plant  which  is  grown  immersed  and  tends  to  melt  in  transit.  All  you  have  to  do  is  trim  all  the  leaves  1"  above  the  rosette  and  plant  them.  New  leaves  will  grow  in  2-3  days.
 
 Aquaswild  did  a  good  job  with  shipping  and  charged  you  lesser.  We  are  happy.  Frankly  speaking,  we  do  what  we  can  to  ensure  that  the  customer  is  not  short-changed.  There  are  errors  sometimes,  from  our  side  and  sometimes  by  the  logisitics  company  (India  Post,  DTDC,  BlueDart,  DHL,  you  name  it).  What  comes  under  logistic  issues  are  totally  not  under  our  control.
 
 This  is  a  mail  I  received  from  Blue  Dart  this  morning  -  
 "Dear  Customer,
 
 This  festive  season  has  bestowed  Blue  Dart  with  an  unprecedented  surge  in  the  volume  of  shipments.
 
 Our  air,  ground  and  infrastructure  capacities  have  been  operating  more  than  100%  +  necessitating  the  flying  of  extra  Blue  Dart  aircraft  and  further  more  the  use  of  commercial  airline  networks.  Due  to  the  heavy  surge  in  volumes  for  these  airlines  and  capacity  constraints  they  face  at  airports  (common  user  terminals),  they  too  have  faltered  resulting  in  severe  deficiencies,  causing  a  backlog  of  shipments  to  be  delivered,  which  in  turn  is  impacting  us  and  your  end  customers  too.
 
 Please  accept  our  sincere  apologies  for  any  inconvenience  this  may  have  caused  and  please  be  assured  of  our  best  services."
 
 ----  
 So,  who  is  to  blame?  Last  week,  consignments  were  delayed  in  Mumbai  due  to  elections,  week  before  it  was  the  Hudhud  cyclone.  We  cannot  forsee  problems.  We  can  only  anticipate  what  happens  and  hope  for  the  best,  use  the  best  service  provider  for  that  area.  
 
 No  customer  of  ours  is  small  or  big.  Everyone  is  the  same  to  us,  Important.  I  am  a  hobbyist  first,  then  a  businessman.
 
 Best  regards,
 Suraj
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yogeek
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PostPosted: Sat Oct 25, 2014 5:34 pm Post subject: Re: fantastic service by aquaswild Reply with quote

 Thanks  for  responding  Suraj..I  just  compared  the  service  it's  not  the  first  time  I  ordered  plants..they  were  truly  in  the  worst  condition  ever..I  still  have  photos  however  I  do  not  want  bad  mouth  whatsoever..I  did  not  demand  for  a  return  or  expected  it.  
 
 It's  sometimes  how  u  manage  a  customer  complaint  and  I  thought  it  was  not  satisfactory.  I  am  not  the  one  who  complains  I  understand  mistakes  happen.
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nature_lover
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PostPosted: Sat Oct 25, 2014 6:02 pm Post subject: Re: fantastic service by aquaswild Reply with quote

 Yogeek,
 
 It  is  not  a  question  of  bad-mouthing.  I  am  not  accusing  you  of  anything.  I  am  happy  you  ordered  with  us  and  I  am  sorry  things  didn't  work  out.  No  two  ways  about  that.  While  Aquaswild  did  a  very  good  job  and  we  didn't  on  that  day.  That  is  what  matters.  
 
 Plants  are  not  the  only  products  we  deal  with.  They  make  only  a  part  of  the  portfolio.  Aquashoppe  has  been  in  the  business  since  2006  and  a  100%  online  store  since  2013.  I  travel  a  lot  inside  my  town  as  well  as  to  other  places  constantly.  As  you  would  have  noticed,  we  try  to  bring  in  new  products  all  the  time,  the  best  of  stuff  available  in  the  world  is  now  available  with  us.  We  are  coming  up  with  our  own  brand  of  products  were  we  have  found  no  satisfactory  alternative.  All  this  takes  a  considerable  amount  of  time  and  energy.  I  may  not  be  available  to  reply  to  mails,  but  I  am  always  available  on  the  phone.  I  work  7  days  a  week,  besides  the  business,  I  run  an  NGO  for  wildlife  conservation  and  am  a  volunteer  in  another.  I  devote  as  much  time  to  all  the  three,  trying  my  best  to  ensure  things  don't  clash.
 
 Feel  free  to  contact  me  any  time.  8012-522-522.
 
 I  have  an  office  and  a  staff  of  4  in  Coimbatore,  our  fish  farm  is  elsewhere  and  the  plant  farm  is  yet  at  another  place.  It  takes  a  lot  of  co-ordination  to  make  things  work  and  it  does.  Otherwise,  we  wouldn't  be  in  business  for  so  long.  Mishaps  and  mistakes  do  happen.  It  is  a  learning  curve.
 
 Do  stay  in  touch.
 
 Best  Regards,
 Suraj
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PULSARABHI
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Posts: 250
Location: Malleswaram, Bangalore

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PostPosted: Thu Nov 13, 2014 11:36 am Post subject: Re: fantastic service by aquaswild Reply with quote

 I  too  have  had  a  great  experience  buying  from  aquaswild  (via  ebay)  recently  and  have  been  itching  to  update  this  thread  ever  since.  Aquaswild  had  a  diwali  offer  of  free  shipping+discount  on  Dwarf  Sag  and  DHG  and  I  ordered  a  bunch  of  both.  To  keep  it  short,  this  is  what  happened  next:
 
 -  Seller  shipped  via  BlueDart  ->  courier  took  more  than  a  week  to  arrive  due  to  cyclone  ->  dead  plants   Sad  
 -  Seller  reshipped  via  Speed  Post  ->  speed(?)  post  took  more  than  a  week  stating  diwali  reason  ->  dead  plants   Sad  
 -  Seller  reshipped  2nd  time   Surprised   via  bluedart,  this  time  to  a  centrally  located  address  ->  pathetic  bluedart  took  almost  a  week  to  deliver  stating  network  reasons  -  dead  plants  Wall Bang
 -  Seller  agreed  to  refund   Cheer Up  
 
 All  the  above  happened  in  a  span  of  3  weeks.  I  paid  for  the  plants,  waited  for  3  weeks  and  still  ended  up  with  no  plants  Sad  The  only  thing  that  kept  me  hopeful  was  aquaswild's  prompt  communication  and  ownership  of  the  situation,  though  it  was  not  theirs  to  take.  I  might  not  have  had  a  very  good  experience,  but  I  am  glad  I  found  a  genuine  seller  for  my  aquatic  plant  needs   Thumbs Up   Thumbs Up
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Andrew
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PostPosted: Thu Nov 13, 2014 12:24 pm Post subject: Re: fantastic service by aquaswild Reply with quote

 Hi,
 
 I  never  had  experience  with  Aquaswild,  but  have  great  experience  with  Aquashoppe.in  most  of  my  products  tank,  plants,  filter,  tools  all  bought  from  aquashoppe  never  had  any  issue  with  quality  or  communication  and  mainly  i  like  them  because  of  the  guidance  they  give,  when  i  started  the  hobby  his  guidance  helped  me  to  make  my  tank  into  great  success.  And  mostly  the  shipment  is  the  issue  in  your  case  i  believe,  lucky  I'm  staying  near  to  his  office.
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