Posted: Thu Jan 20, 2011 3:06 pm Post subject: Credit Card Payment Refunds
Due to a recent change in the RBI policy which asked Payoneer our partner with the credit card gateway 2Checkout.com, where payments to indian vendors / cards have been blocked. Considering the current situation, Indiapetstore will be refunding all payments made via Credit Cards for orders that are either currently processing or not been delivered until further notice from payoneer.
Incase your order is being refunded a separate email notification will be sent to you within the next 48hours.
For orders that are in transit, we are trying to work with the courier agency to try and work a Cash on Delivery option.
Alternately Customers wishing for us to still process the order can make payments to our ICICI Bank A/c.
We regrett the inconvinience caused, however Government policy changes are beyond our control.
Posted: Sun Mar 27, 2011 10:00 am Post subject: Re: Credit Card Payment Refunds
As per the details received from freshnmarine, the order had cleared customs on 22nd March and has been forwarded for onwards delivery.
I am guessing you would have opted for a combined shipment delivery method, where by all orders are combined and then shipped via Singapore speed post, in which case it takes 24-30 working days for it to reach indian ports Chennai / Mumbai, there onwards Foreign post will take their own sweet time. Since the package is not singular in nature and contains many items, they would scurtinize it more than what would normally happen on a single package you order personally from abroad. Also there are times the combined shipment packages would contain foods, liquid chemicals which come under certain restrictions and need NOC's from the DGFT as per our customs laws. So those time frames would add on.
For further details i would suggest you email the customer service as they will be able to update you with the onward tracking details.
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