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http://indianaquariumhobbyist.com/community/ :: View topic - Credit Card Payment Refunds
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Credit Card Payment Refunds

 
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.   printer-friendly view    http://indianaquariumhobbyist.com/community/ Forum Index -> Indiapetstore.com
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nash81
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Joined: Feb 05, 2008
Posts: 1489
Location: Delhi

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PostPosted: Thu Jan 20, 2011 3:06 pm Post subject: Credit Card Payment Refunds Reply with quote

 Dear  Customers,
 
 Due  to  a  recent  change  in  the  RBI  policy  which  asked  Payoneer  our  partner  with  the  credit  card  gateway  2Checkout.com,  where  payments  to  indian  vendors  /  cards  have  been  blocked.  Considering  the  current  situation,  Indiapetstore  will  be  refunding  all  payments  made  via  Credit  Cards  for  orders  that  are  either  currently  processing  or  not  been  delivered  until  further  notice  from  payoneer.
 
 Incase  your  order  is  being  refunded  a  separate  email  notification  will  be  sent  to  you  within  the  next  48hours.
 
 For  orders  that  are  in  transit,  we  are  trying  to  work  with  the  courier  agency  to  try  and  work  a  Cash  on  Delivery  option.
 
 Alternately  Customers  wishing  for  us  to  still  process  the  order  can  make  payments  to  our  ICICI  Bank  A/c.
 
 We  regrett  the  inconvinience  caused,  however  Government  policy  changes  are  beyond  our  control.
 
 Warm  Regards
 Nirav  Shah
 www.indiapetstore.com
 
 Here  is  an  extract  from  the  2checkout  forum.  2checkout  is  trying  to  work  an  alternate  method  for  payments  via  wire  transfers  to  indian  users.  We  are  yet  to  verify  on  the  same.
 
 http://www.2checkout.com/public/vendors/problem-with-payoneer-now-what-next/
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nnpnnp
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Joined: Oct 23, 2008
Posts: 336
Location: Toronto/ Mumbai, Dadar(W)

Status: Offline
PostPosted: Mon Mar 07, 2011 10:11 pm Post subject: Re: Credit Card Payment Refunds Reply with quote

 I  am  yet  to  get  refund  for  Order  3016183  Dt.  11-Dec-2010  (Sale:  4360978509)
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nash81
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Joined: Feb 05, 2008
Posts: 1489
Location: Delhi

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PostPosted: Tue Mar 08, 2011 12:05 pm Post subject: Re: Credit Card Payment Refunds Reply with quote

 Hi,
 
 The  amount  of  Rs  1381.60  has  been  refunded  to  the  following  card  already.
 
 Method:VisaCard  Mask:438459...49  (  Please  check  statement  after  Jan  20th.  )
 
 Warm  Regards
 Nirav  shah
 www.indiapetstore.com
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nnpnnp
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Joined: Oct 23, 2008
Posts: 336
Location: Toronto/ Mumbai, Dadar(W)

Status: Offline
PostPosted: Thu Mar 10, 2011 10:05 pm Post subject: Re: Credit Card Payment Refunds Reply with quote

 Thanks.  The  above  has  been  credited  to  my  CC  on  15-Feb
 
 I  am  still  waiting  for  below  refund:
 A  credit/refund  has  been  issued  on  the  following  order.
 
 Sale:  4361671181
 Amount:  1611.45
 
 Additional  comments:  Multiple  payments  received.
 Please  look  into
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nnpnnp
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Joined: Oct 23, 2008
Posts: 336
Location: Toronto/ Mumbai, Dadar(W)

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PostPosted: Sat Mar 26, 2011 5:00 pm Post subject: Re: Credit Card Payment Refunds Reply with quote

                                                   
nnpnnp  wrote  (View  Post):                
Thanks.  The  above  has  been  credited  to  my  CC  on  15-Feb
 
 I  am  still  waiting  for  below  refund:
 A  credit/refund  has  been  issued  on  the  following  order.
 
 Sale:  4361671181
 Amount:  1611.45
 
 Additional  comments:  Multiple  payments  received.
 Please  look  into                

 
 Dear  Mr  Nirav
 I  am  waiting  for  delivery  of  goods  even  3  months  after  making  payment.  Please  update.  Can  I  cancel  the  order?
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nash81
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Joined: Feb 05, 2008
Posts: 1489
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PostPosted: Sun Mar 27, 2011 10:00 am Post subject: Re: Credit Card Payment Refunds Reply with quote

 Hi  Nitin,
 
 As  per  the  details  received  from  freshnmarine,  the  order  had  cleared  customs  on  22nd  March  and  has  been  forwarded  for  onwards  delivery.
 
 I  am  guessing  you  would  have  opted  for  a  combined  shipment  delivery  method,  where  by  all  orders  are  combined  and  then  shipped  via  Singapore  speed  post,  in  which  case  it  takes  24-30  working  days  for  it  to  reach  indian  ports  Chennai  /  Mumbai,  there  onwards  Foreign  post  will  take  their  own  sweet  time.  Since  the  package  is  not  singular  in  nature  and  contains  many  items,  they  would  scurtinize  it  more  than  what  would  normally  happen  on  a  single  package  you  order  personally  from  abroad.  Also  there  are  times  the  combined  shipment  packages  would  contain  foods,  liquid  chemicals  which  come  under  certain  restrictions  and  need  NOC's  from  the  DGFT  as  per  our  customs  laws.  So  those  time  frames  would  add  on.
 
 For  further  details  i  would  suggest  you  email  the  customer  service  as  they  will  be  able  to  update  you  with  the  onward  tracking  details.
 
 Warm  Regards
 Nirav  Shah
 www.indiapetstore.com
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nnpnnp
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Joined: Oct 23, 2008
Posts: 336
Location: Toronto/ Mumbai, Dadar(W)

Status: Offline
PostPosted: Sun Mar 27, 2011 12:22 pm Post subject: Re: Credit Card Payment Refunds Reply with quote

 Ok  Nirav
 Since  the  order  has  cleared  customs  I  can  wait  for  some  more  days.
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